Cancellation & Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy

1. Cancellation Policy

Cancellations will only be considered if the request is made within the applicable refund period.
Cancellation requests may not be entertained if the service has already been activated, provisioned, or if any setup process has been completed.
Domain registrations, SSL certificates, and other third-party licensed products are non-refundable once processed.
Renewal payments are non-refundable. To avoid charges, ensure cancellation at least 48 hours before the renewal date.

2. Refund Policy

7-Day Refund Policy: Hosting packages priced at ₹199 or more per month qualify for a refund if canceled within 7 days of purchase.
3-Day Refund Policy: Hosting packages priced below ₹199 per month qualify for a refund if canceled within 3 days of purchase.
Refunds apply only to hosting services. Domain registrations, SSL certificates, and third-party services are non-refundable.
Refund requests must be submitted through your account dashboard or by contacting our support team at support@tohost.in.
Refunds are subject to review, and additional questions may be asked to understand the reason for cancellation.
ToHost Cloud Services reserves the right to cancel or reject any refund request without prior notice if deemed necessary.
Accounts terminated due to violations of our Terms of Service are not eligible for refunds.
Any service purchased using a promotional discount is eligible for refunds only up to the actual amount paid.
In case of payment disputes, refunds will not be issued until the matter is resolved.
We are not liable for delays caused by third-party payment processors or financial institutions.

3. Service Issues & Complaints

If you believe the service provided is not as described or does not meet expectations, please contact our support team within the applicable refund period.
Refunds will not be processed for services suspended or terminated due to a violation of our Terms of Service.

4. Refund Processing Time

Approved refunds will be processed within 7-10 business days and credited to the original payment method.

For further assistance, please contact our customer support team at support@tohost.in.